Lindsay Herbert

Lindsay Herbert serves as the Global Chief Innovation Officer at IBM Garage GBS and is a distinguished IBM Inventor. With a background spanning journalism, marketing, and digital strategy, she now leads major innovation initiatives that help global organisations apply new technologies at scale. She is well known for developing the Instant Checkout system, a pioneering technology that received international acclaim for its ability to streamline retail operations while enhancing the human element of customer service. As the author of the highly regarded book Digital Transformation, Lindsay provides a practical framework for navigating large-scale organisational change. Her expertise is trusted by diverse entities ranging from Shell and the NHS to the United Nations. Beyond her corporate leadership, she contributes her technical knowledge as a Governor at the Museum of London and as co-chair of the British Interactive Media Association Technology Council. Lindsay is recognised for her ability to demystify complex subjects like artificial intelligence and digital strategy, focusing on how businesses can adapt to early shifts in the market. Audiences value her professional guidance on fostering a culture of innovation and her clarity on the technical and human challenges of modern industry. On stage, Lindsay Herbert is best known for talks on Digital Business & Strategy, AI, Change Management, Customer Service & Experience, Diversity & Inclusion and Strategy. Audiences leave with a clear, practical view of the subject rather than a generic overview — every keynote is shaped around the brief and the room. Their work resonates with leaders across Business & Consulting and Technology, where the themes translate directly into team decisions, customer experience and growth strategy. Lindsay Herbert is regularly booked for Business Speaker and Conference Speaker, adapting tone, length and format to suit the event — from a 20-minute opener to a full conference keynote with Q&A. Based in UK, Lindsay Herbert travels internationally for engagements. To check availability or request a tailored brief for your event, send an enquiry and we'll come back with fees, dates and a short summary of how Lindsay Herbert would approach your audience.