Alex HunterSpecialist in Global Brand Strategy and Customer Engagement

Alex Hunter is a leading authority on brand loyalty and the customer experience, previously serving as the Global Head of Digital for the Virgin Group. In this pivotal role, he managed the digital presence of the entire Virgin brand whilst also overseeing the personal digital strategy for Sir Richard Branson. Alex was a founding member of the team behind Virgin America, an airline that achieved significant acclaim for its service standards and received extensive coverage from outlets including CNBC, CNN, and Time magazine. His expertise extends to advising diverse organisations, from long-standing heritage firms to emerging start-ups, on how to build meaningful and consistent relationships with their audiences. Alex often draws upon the successes of major entities like Coca-Cola and Apple to demonstrate how technology should be utilised to personalise the user journey rather than merely reduce costs. His external advisory work has included supporting the Prince of Wales Rainforest Trust and serving as a Trustee for the non-profit organisation Drinkaware. Throughout his career, Alex has addressed major international conferences such as Internet World, Tech4Africa, and Future of Web Apps across London, Las Vegas, and Miami. He is frequently booked for his ability to translate complex digital strategies into tangible improvements in customer service, helping modern businesses navigate the evolving relationship between brand identity and consumer behaviour. On stage, Alex Hunter is best known for talks on Reputation, Branding & Marketing, Customer Service & Experience and Strategy. Audiences leave with a clear, practical view of the subject rather than a generic overview — every keynote is shaped around the brief and the room. Their work resonates with leaders across Business & Consulting and Marketing & Brand, where the themes translate directly into team decisions, customer experience and growth strategy. Alex Hunter is regularly booked for Conference Speaker and Business Speaker, adapting tone, length and format to suit the event — from a 20-minute opener to a full conference keynote with Q&A. Based in UK, Alex Hunter travels internationally for engagements. To check availability or request a tailored brief for your event, send an enquiry and we'll come back with fees, dates and a short summary of how Alex Hunter would approach your audience.