Marcel Khan

Marcel Khan is a prominent figure in the British hospitality sector, currently serving as the CEO of The Fulham Shore. In this role, he spearheads the strategic growth and operational development of major high-street brands, including Franco Manca and The Real Greek. His career is defined by his tenure at some of the fastest-growing organisations in the country, where he has mastered the art of building distinctive brands within exceptionally competitive environments. Previously, Marcel spent six years as the Operations and Brand Development Director for Five Guys Europe. He was instrumental in launching the American brand into the European market, overseeing the establishment of more than 90 locations, including several of the company's most successful global sites. Prior to this, he served as a Regional Managing Director for Nando’s UK for nearly a decade. During his time there, he helped the business expand from 42 restaurants to over 260, earning a reputation as a specialist in internal management development and community engagement programmes. Marcel advocates for a frontline approach to leadership, frequently working alongside staff in restaurants to engage directly with the customer experience. He focuses on creating vibrant workplace cultures where staff feel genuinely valued, believing that internal values are the primary driver of external brand success. Audiences book Marcel for his expertise in scaling businesses, his authentic approach to customer service, and his proven methods for maintaining a competitive edge in rapidly changing markets. On stage, Marcel Khan is best known for talks on Branding & Marketing, Change Management, Customer Service & Experience, Business Competitiveness, Retail and Strategy. Audiences leave with a clear, practical view of the subject rather than a generic overview — every keynote is shaped around the brief and the room. Their work resonates with leaders across Hospitality & Travel, where the themes translate directly into team decisions, customer experience and growth strategy. Marcel Khan is regularly booked for Business Speaker and Conference Speaker, adapting tone, length and format to suit the event — from a 20-minute opener to a full conference keynote with Q&A. Based in UK, Marcel Khan travels internationally for engagements. To check availability or request a tailored brief for your event, send an enquiry and we'll come back with fees, dates and a short summary of how Marcel Khan would approach your audience.